Privacy Policy

Your privacy matters to us. Learn how we collect, use, and protect your personal information.

Last updated: June 12, 2026

1. Introduction

Backwards Casino ("we", "our", or "us"), operating at backwardscasino.com, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services at any of our casino hotel properties.

2. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and mailing address.
  • Reservation Data: Booking details, check-in/check-out dates, room preferences, and payment information.
  • Account Information: Username, password, and loyalty program membership details.
  • Technical Data: IP address, browser type, device information, and cookies.
  • Gaming Data: Casino membership information as required by applicable gaming regulations.

3. How We Use Your Information

We use the collected information for the following purposes:

  • Processing reservations and providing hotel and casino services
  • Communicating with you about your bookings and inquiries
  • Improving our website, services, and customer experience
  • Complying with legal obligations under EU and local gaming laws
  • Sending promotional materials (with your consent)
  • Preventing fraud and ensuring responsible gaming compliance

4. Legal Basis for Processing

Under the EU General Data Protection Regulation (GDPR), we process your personal data based on: contractual necessity, legal obligations, legitimate interests, and your explicit consent where applicable.

5. Data Sharing

We do not sell your personal information. We may share data with trusted third-party service providers (payment processors, booking platforms) and regulatory authorities as required by gaming and hospitality laws. All third parties are bound by data protection agreements.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Gaming-related records are retained as required by applicable gaming authority regulations.

7. Your Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate information
  • Request deletion of your data ("right to be forgotten")
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time

8. Cookies

Our website uses cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings. Essential cookies are required for the website to function properly.

9. Security

We implement industry-standard security measures including encryption, secure servers, and access controls to protect your personal information from unauthorized access, alteration, or disclosure.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact our Data Protection Officer at [email protected] or write to us at Mannerheimintie 12, 00100 Helsinki, Finland.